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Permanent. Desktop Engineer

Job Reference: 891352

The Agency is recruiting for a Desktop Engineer based in the Cayman Islands to provide enterprise-level assistance to our client’s customers. You will diagnose and troubleshoot software and hardware problems and assist our customers install applications and programs.
  
Responsibilities:
  

  • Experience providing technical support to end users, desktops, applications, and peripherals with a willingness to learn new things
  • Excellent knowledge of Microsoft Windows 10
  • Knowledge of various types of Computer hardware and the ability to learn to repair them
  • Managing customer support requests, providing on-going proactive and reactive support
  • Ability to manage Active Directory, Group Policy, Network Printers, Windows Desktop and Basic Networking
  • Knowledge of Office 365
  • Provide solutions support for Ricoh, HP, Lenovo and Oracle POS

  
Qualifications/Experience:
  

  • University Degree in information Technology or a related field or equivalent and certifications
  • ITIL certification would be advantageous
  • Experienced in support of Microsoft OS, Microsoft Office, Microsoft Exchange and Active Directory
  • Ability to work in a fast-paced environment
  • Strong written and verbal communication skills
  • Ability to explain technical details
  • Ability to work during weekends, off-hours and holiday coverage as needed. 

  
If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply or send a resume to colin@theagency.ky

Apply for this role

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

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