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Permanent. Dispatcher

Job Reference: 716586

You will be responsible for 
  • Dispatches roadside assistance requests in a timely manner to service providers using a variety of communication channels.
  • Engage with Customers by providing an exceptional customer experience.
  • Communicates to service providers (merchants) the pertinent information needed to provide timely assistance to Customers.
  • Effectively uses computer systems for tracking, information gathering, and/or troubleshooting.
  • Prioritizes service requests based on various criteria (safety, weather, traffic, etc.) to ensure police and other emergency calls are handled within established timeframes.
  • Monitors the progression of orders and ensures information is thorough and accurate.
  • Participates in the resolution of order issues and customer complaints.
  • Create schedule
  • Create and edit menus
  • Work as a driver when is needed
Qualifications:
  • High School diploma or equivalent and 1 years of customer service experience.
  • Strong professional communication etiquette.
  • Strong level of English written and spoken.
  • Demonstrated commitment to providing excellent customer service.
  • Excellent telephone and interpersonal skills.
  • Ability to perform multiple tasks in a fast-paced environment.
  • Proficient computer skills.
  • Strong problem solving, analytical, and critical thinking skills Schedules vary and include weekends.

Salary up to US$26,000 per annum plus benefits.     

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply.

Apply for this role

Mary-Clare Treglia

mary-clare@theagency.ky

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