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Permanent. Junior IT Administrator

Job Reference: 904383

As a Junior IT Administrator, you will be working in our client’s busy IT department. You will be assisting the team with installation/upgrade of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network. You will also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.

Responsibilities:  
  • Act as the first point of escalation 
  • Troubleshoot and provide solutions to end-user requests or problems submitted by phone, email or chat
  • Perform post solution follow up to ensure end-user satisfaction
  • Write knowledge base articles to document new solutions
  • Undertake any other related IT and admin duties as and when required

Requirements:   

  • Experience with Applications like Office365, Zoom, Microsoft OS, Mac OS
  • A passion for technology and customer service
  • A desire to answer questions and solve problems
  • Strong understanding and implementation of data security programs
  • Excellent communication skills
  • Intermediate knowledge of computer hardware
  • Strong working knowledge of mobile smartphones and application systems
  • Strong problem solving, oral, and written communication skills

Salary US$35,000 – US$45,000 per annum plus benefits. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email colin@theagency.ky.  If you are interested in this opportunity or would like to hear about similar roles, please go ahead and apply.

Apply for this role

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

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