As a Junior IT Administrator, you will be working in our client’s busy IT department. You will be assisting the team with installation/upgrade of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network. You will also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.

• Act as the first point of escalation 
• Troubleshoot and provide solutions to end-user requests or problems submitted by phone, email or chat
• Perform post solution follow up to ensure end-user satisfaction
• Write knowledge base articles to document new solutions
• Undertake any other related IT and admin duties as and when required

Requirements:   

• Experience with Applications like Office365, Zoom, Microsoft OS, Mac OS
• A passion for technology and customer service
• A desire to answer questions and solve problems
• Strong understanding and implementation of data security programs
• Excellent communication skills
• Intermediate knowledge of computer hardware
• Strong working knowledge of mobile smartphones and application systems
• Strong problem solving, oral, and written communication skills

Salary US$35,000 – US$45,000 per annum plus benefits. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email colin@theagency.ky.  If you are interested in this opportunity or would like to hear about similar roles, please go ahead and apply.