Permanent. Senior IT Analyst

Job Reference: 904382

The Agency is recruiting for a Senior IT Analyst on behalf of an offshore, financial services company based in the Cayman Islands.

You will be a member of the global IT organization reporting to the IT Manager. You will be assisting the team with installation/upgrade of new hardware and software, perform troubleshooting to address any problems with computer systems, and assess viruses and potential threats to a company’s network. You will also monitor the use of email, create and change passwords, make suggestions for improvements to computer systems, backup data and perform data recovery if needed.

  • Provide both onsite and remote support, dealing with the majority of calls and tickets to the helpdesk utilising a variety of problem-solving techniques while maintaining a high level of customer satisfaction
  • Identify and escalate any process issues and offering suggestions/ideas for suitable resolutions and follow the inhouse procedures for escalation
  • Ensuring all incidents and Service Requests are accurately identified, categorised, prioritised and managed
  • Monitor backups and periodically test restoring backed-up data
  • Monitor and order supplies and equipment as needed.
  • Provide support for the varied Audio-Visual/office equipment (Printer, Projectors, Videoconference Units, etc.)
  • Confidence in handling customer escalations, managing objections and taking ownership to get a full resolution


  • University Degree in information technology or a related field or equivalent and certifications
  • Proven work experience as a system analyst 
  • Knowledge of basic network concepts (DNS, TCP IP, Windows Networking, Ethernet, Active Directory)
  • Technical knowledge of Windows 10 / 11, Microsoft Office 2016, iOS
  • Experience with iManage, ViewPoint, Aderant, Mitel, DUO, VNC, TeamViewer, and Maas 360 would be a plus
  • Ability to work in a fast-paced environment
  • Strong written and verbal communication skills
  • Ability to explain technical details
  • Ability to work during weekends, off-hours and holiday coverage as needed

Salary: Up to US$67,000 per annum plus benefits.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email  If you are interested in this opportunity or would like to hear about similar roles, please go ahead and apply.

Apply for this role

Colin Smith
Senior Recruiter
+1 345 743 1769


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