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Senior IT Specialist

Job Reference: 1005451

The Agency is recruiting for a Senior IT Specialist on behalf of our client.

Why Apply for the role

Career Advancement: This position offers opportunities for professional growth and skill enhancement, allowing you to advance your career in IT support.

Diverse Experience: Gain hands-on experience with various technologies and systems, enhancing your technical expertise.

Innovative Technology: Work with cutting-edge tools and software, keeping you at the forefront of technological advancements.

Responsibilities
  • Act as the primary escalation contact for the IT Support Desk, taking charge of technical problems and ensuring quick resolution or thorough documentation of the process.
  • Offer technical assistance to local and remote users.
  • Independently log, monitor, and document requests in the ticketing system, ensuring all steps to resolution are thoroughly recorded.
  • Install, configure, troubleshoot, and maintain desktop software and hardware for users, including mobile device support.
  • Provision and deploy iPhones in line with company policies.
  • Set up and configure printers and photocopiers.
  • Effectively manage hardware inventory.

Requirements

  • Bachelors degree in information systems or a related field.
  • At least three years of relevant experience.
  • Basic understanding of networking principles (DNS, TCP/IP, Windows Networking, Ethernet, Active Directory).
  • Exceptional customer service abilities.
  • Experience in supporting both local and remote end users.
  • Ability to prioritize tasks in a high-energy environment.
  • Ability to safely lift up to 50 lbs and relocate IT equipment when necessary.
  • Proficiency in Windows 10/11, Microsoft Office 2016, and iOS.
  • Knowledge of iManage, ViewPoint, Aderant, Mitel, DUO, VNC, TeamViewer, and Maas 360 is a plus.
Salary: Up to CI$60K per annum.

If you are passionate about IT support and ready to make a difference, apply now!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky

Apply for this role

colin smith

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

APPLY NOW

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