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Permanent. Senior Specialist РTechnical Support

Job Reference: 766351

If you are an IT professional, this is an excellent opportunity to join a truly forward thinking and progressive organisation. It is a client-facing role where you will provide a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.

Responsibilities:
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Responding in a timely manner to service issues and requests
  • Providing technical support (this may be in person or over the phone)
  • Maintaining up-to-date knowledge of hardware and equipment contracts and supervise contract based installations
  • Working with end users to identify and deliver required PC service levels.
  • Performing remote IT Systems management, documentation updates and other administrative tasks as needed. 
  • Liaising with, and providing training and support to staff on computer operation and other issues.
  • Designing technical solutions based on consultancy meetings with clients
Requirements:  
  • A college diploma or university degree in the field of computer science
  • A minimum of 10 years of work experience as a technical consultant in a supervisory level
  • IT industry certification or previous experience in an ITIL-based environment would be advantageous
  • Hands-on hardware troubleshooting experience
  • Experience performing Active Directory password resets and account unlocks
  • SQL, Server 2016/19, O365, or Azure
  • Current MCSE Certification in Windows Servers 2019, VMWare certification,  Cloud based Certification in AWS or Azure
  • CCNA and CCNP or HP ASE
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Ability to work in a team-oriented, collaborative environment
  • Strong customer-service orientation
Salary:  DOE per annum plus benefits

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply. 

Apply for this role

Colin Smith

colin@theagency.ky

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