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Permanent. Service Desk Analyst

Job Reference: 772945

You will be part of our client’s busy IT team providing the needed IT support across all jurisdiction adhering to IT Procedures and standards. You will act as a key member of the team working alongside a number of other analysts, sharing knowledge, ideas and support as required.

Responsibilities:
  • Provide first line support to clients via email, phone and chat
  • Provide Hardware and Software support both locally and remotely and escalating issues to the IT Manger as and when needed
  • Issue and troubleshoot IT assets; mobile phones, computers and tablets
  • Escalate service desk requests to the appropriate team
  • Assist with IT equipment with respect to presentation, video/telephone conferencing
  • Provide recommendations to the Manger through desk trend analysis, create and update technical documentations as required 
Requirements: 
  • Bachelors degree in computer science and experience in related field
  • Experience with O365, Office 2016, Windows 10, Citrix AdEx, iManage, ViewPoint, SharePoint, Mitel, Antivirus, Teams etc would be an advantage 
  • Microsoft or other appropriate certification an advantage
  • Understanding of Cyber Security principles and applications support is required 
  • Strong knowledge of computer hardware with a focus on workstations and laptop
  • Strong customer-facing, interpersonal, communications skills
  • Strong problem solving / troubleshooting skills
Salary US$ 40,000 – US$60,000 per annum plus competitive benefits.

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply

Apply for this role

Colin Smith

colin@theagency.ky

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