Permanent. Technical Specialist
Job Reference: 901641
We are seeking a talented, self-motivated IT professional to join our client’s team as a Technical Specialist. You will primarily be responsible for providing technical assistance and support to our client’s customers. You will report to the Service Desk Manager and will be responsible for:
- Providing technical assistance/support to clients and responding to queries
- Resolving computer related issues for clients in person, via telephone and from remote locations
- Installing and performing minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
- Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
Requirements:
- Bachelors Degree in a computer related discipline
- Minimum 3 years’ experience in a technical support tole at a senior level
- Experience of MS Office 365, Microsoft Azure, Active Directory
- Provide solutions support for Ricoh, HP, Lenovo and Oracle POS
- Consumer awareness and confidence with dealing with clients at all levels
- Strong communication skills and experience in the delivery of Projects and IT services
- Flexibility to work and be on call as required
Salary: US$35,000-US$58,000 per annum plus benefits
We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky. If you are interested in this opportunity or would like to hear about similar roles, please go ahead and apply.
