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Permanent. Technical Specialist

Job Reference: 901641

We are seeking a talented, self-motivated IT professional to join our client’s team as a Technical Specialist. You will primarily be responsible for providing technical assistance and support to our client’s customers.  You will report to the Service Desk Manager and will be responsible for:
  • Providing technical assistance/support to clients and responding to queries
  • Resolving computer related issues for clients in person, via telephone and from remote locations
  • Installing and performing minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
  • Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities

Requirements:   

  • Bachelors Degree in a computer related discipline
  • Minimum 3 years’ experience in a technical support tole at a senior level
  • Experience of MS Office 365, Microsoft Azure, Active Directory
  • Provide solutions support for Ricoh, HP, Lenovo and Oracle POS
  • Consumer awareness and confidence with dealing with clients at all levels
  • Strong communication skills and experience in the delivery of Projects and IT services
  • Flexibility to work and be on call as required

Salary: US$35,000-US$58,000 per annum plus benefits 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.  If you are interested in this opportunity or would like to hear about similar roles, please go ahead and apply.  

Apply for this role

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

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