Permanent. Technical Specialist
Job Reference: 965465
As part of this role, you’ll be responsible for analyzing IT system performance, proactively resolving technical issues and incidents, and ensuring seamless service delivery. If you possess the expertise in identifying impacted areas, conducting meticulous resolution research, and implementing impactful solutions, please go ahead and apply.
Requirements:
- Bachelors Degree in a computer related discipline
- Minimum 3 years’ experience in a technical support tole at a senior level
- Experience working with MDM technologies, and MS SCCM a plus
- ITIL Foundation certification preferred
- A , M365 Fundamentals, MTA: Windows OS Fundamentals, M365 Certified MDAA or equivalent required
- Experience of MS Office 365, Microsoft Azure, Active Directory
- Consumer awareness and confidence with dealing with clients at all levels
- Strong communication skills and experience in the delivery of Projects and IT services
- Flexibility to work and be on call as required
Salary: US$50,000-US$73,000 per annum plus benefits
If this sounds like a good match for you and you would like to learn more, we would welcome your application..
We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email colin@theagency.ky
