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Permanent. Technical Specialist

Job Reference: 766304

We are seeking a talented, self-motivated IT professional to join our client’s team as a Technical Specialist. You will primarily be responsible for providing technical assistance and support to computer system users for clients.  You will report to the Service Desk Manager and will be responsible for:
  • Providing technical assistance/support to clients and responding to queries 
  • Resolving computer related issues for clients in person, via telephone and from remote locations
  • Installing and performing minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
  • Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
Requirements:
  • Bachelors Degree in a computer related discipline 
  • Cisco CCNA Certification 
  • Minimum 7 years’ experience working with Microsoft, VMware, Citrix and Veeam networking technologies
  • Experience of MS Office 365, Microsoft Azure, Active Directory, Hyper-V 2016/2019 and with a Experience of Veeam Backup and Microsoft Anti-Virus Products.
  • Experience of installing and configuring Cisco switches and routers.
  • Experience of installing, configuring and supporting VMware Vsphere ESXi with a current VMware VCP certification
  • Minimum 5 years’ experience working with DELL and HPE Server hardware.
  • Consumer awareness and confidence with dealing with clients at all levels.
  • Strong communication skills and experience in the delivery of Projects and IT services.
    A minimum of 3 years’ experience in a technical support role and experience handling projects 
  • Flexibility to work and be on call as required

Salary: US$65,000-US$75,000 per annum plus benefits

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply.

Apply for this role

Colin Smith

colin@theagency.ky

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