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Permanent. Technical Specialist

Job Reference: 687807

We are seeking a talented, self-motivated IT professional to join our client’s team as a Technical Specialist. You will primarily be responsible for providing technical assistance and support to computer system users for clients.  You will report to the Service Desk Manager and will be responsible for:
  • Providing technical assistance/support to clients and responding to queries 
  • Resolving computer related issues for clients in person, via telephone and from remote locations
  • Installing and performing minor repairs to IT hardware, software, and peripheral equipment, following design or installation specifications
  • Maintaining record of daily data communication transactions, problems and remedial action taken, and installation activities
Requirements 
  • An Associate’s Degree in a computer related discipline 
  • Minimum five (5) years’ experience working with Microsoft, VMware, Citrix and Veeam networking technologies
  • Minimum five (5) years’ experience of supporting Active Directory, Hyper-V 2012/2016/2019, and Exchange 2013/2016 with a current Microsoft Technology Associate (MTA) or MCSA/MCSE certifications
  • Minimum three (3) years’ experience of supporting Veeam Backup, Cylance Protect and Anti-Virus Products
  • Minimum three (3) years’ experience of designing, migrating and managing Microsoft Cloud solutions including Microsoft 365 and Microsoft Azure
  • Experience of installing, configuring and supporting VMware Vsphere ESXi and Microsoft Hyper-V 
    Essential: Minimum five (5) years’ experience working with DELL and HPE Server hardware/HPE SAN Solutions
  • A minimum of 3 years’ experience in a technical support role and experience handling projects 
  • Flexibility to work and be on call as required

Salary: US$55,000-US$75,000 per annum plus benefits

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply.

Apply for this role

Vanessa Gowen
Co-Founder

vanessa@theagency.ky
+1 345 743 1772

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