The Agency is recruiting for a Senior IT Specialist on behalf of our client.

Career Advancement: This position offers opportunities for professional growth and skill enhancement, allowing you to advance your career in IT support.

Diverse Experience: Gain hands-on experience with various technologies and systems, enhancing your technical expertise.

Innovative Technology: Work with cutting-edge tools and software, keeping you at the forefront of technological advancements.

• Act as the primary escalation contact for the IT Support Desk, taking charge of technical problems and ensuring quick resolution or thorough documentation of the process.
• Offer technical assistance to local and remote users.
• Independently log, monitor, and document requests in the ticketing system, ensuring all steps to resolution are thoroughly recorded.
• Install, configure, troubleshoot, and maintain desktop software and hardware for users, including mobile device support.
• Provision and deploy iPhones in line with company policies.
• Set up and configure printers and photocopiers.
• Effectively manage hardware inventory.

Requirements

• Bachelors degree in information systems or a related field.
• At least three years of relevant experience.
• Basic understanding of networking principles (DNS, TCP/IP, Windows Networking, Ethernet, Active Directory).
• Exceptional customer service abilities.
• Experience in supporting both local and remote end users.
• Ability to prioritize tasks in a high-energy environment.
• Ability to safely lift up to 50 lbs and relocate IT equipment when necessary.
• Proficiency in Windows 10/11, Microsoft Office 2016, and iOS.
• Knowledge of iManage, ViewPoint, Aderant, Mitel, DUO, VNC, TeamViewer, and Maas 360 is a plus.

Salary: Up to CI$60K per annum.

If you are passionate about IT support and ready to make a difference, apply now!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky