The Agency is recruiting for an Accounts & Support Services Administrator on behalf of our client. This will be a 6-month contract starting in December running until the end of May 2025.

• Assist with administrative tasks such as handling photocopying, scanning, and verification of job letters.
• Manage office communication by sending emails, delivering messages and mail distribution.
• Maintain a positive and professional rapport with clients and colleagues and maintain confidentiality at all times.
• Administer the internal ticketing system.
• Update and maintain the salary deduction register for the Finance & Accounts Department.
• Provide accurate and basic information about the company’s products and services.
• Assist clients by directing them to the appropriate counter or resolving their concerns.
• Address inquiries from clients regarding ATM support, web banking, and other general questions, ensuring efficient resolution.
• Management of Return mail.
• Manage the branch lobby area effectively ensuring cleanliness and maintaining office supplies.
• Handling confidential information.

Requirements  

• At least 2 years of experience in a similar role.
• Familiarity with office management systems and processes.
• Excellent organizational skills with a keen eye on detail and ability to prioritize skills.
• Positive attitude and excellent customer service skills.
• Skilled in using Enterprise Management Software and Microsoft Office.

Salary: US$18 -US$20 per hour.

If this sounds like a good match for you and you would like to learn more, we would love to hear from you. Go ahead and apply.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Taylor@theagency.ky