The Agency is recruiting for a Claims Manager on behalf of our client.

Leadership Opportunity: Lead and develop a dedicated team, providing mentorship and fostering growth in a collaborative environment. This position offers you the chance to create a positive, performance-driven culture where you can inspire and guide team members to achieve their best.

Engagement in High-Level Strategy: Beyond day-to-day management, you’ll participate in important decision-making areas like pricing strategy, new product development, and risk management. This role offers insight and involvement in shaping the company’s future direction.

Cross-Functional Collaboration: Work closely with diverse internal and external stakeholders, including clients, healthcare providers, and third-party administrators, enhancing your professional network and strengthening your communication and relationship-building skills.

• Oversee the complete claims process ensuring adherence to company policies and industry standards.
• Maintain a focus on customer satisfaction, ensuring prompt and clear communication with policyholders, agents, and stakeholders throughout the claims process.
• Handle complex claims and formulate litigation strategies to secure favorable results.
• Develop and execute strategies to identify and reduce risks, including measures for fraud detection and prevention.
• Guide, support and training the team to maximize performance and productivity.
• Track key performance indicators, such as claims processing time, customer satisfaction levels, and claims loss ratios, implementing corrective actions as necessary to meet departmental objectives.
• Work with other departments to resolve complex claims issues, identify areas for process improvement, and ensure consistency with company-wide goals.
• Stay informed about updates in insurance regulations and industry best practices to maintain compliance.
• Compile and present regular reports to senior management on the performance of the claims department, trends, and emerging risks, offering actionable insights and recommendations.

Requirements:

• Bachelor’s degree in business, finance or a related field.
• Preference for candidates with an advanced degree or professional certifications in insurance.
• At least 10 years of management experience claims processing.
• Exceptional communication, interpersonal, and analytical abilities.
• Strong proficiency with user-focused office technology.

Salary: US$135K – US$145K per annum.

This role is ideal for experienced claims professionals who want to make a difference, grow their expertise, and contribute to meaningful initiatives within a reputable organization.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky