On behalf of our client, we are currently recruiting for a Claims Manager.

Leadership Opportunity: This position offers a chance to lead and inspire a team of professionals, providing guidance, support, and training to drive optimal performance and productivity.

Impactful Role: You will play a crucial role in overseeing the entire claims process, ensuring accuracy, efficiency, and compliance, directly contributing to the company’s success and customer satisfaction.

Collaborative Environment: Work closely with other departments to resolve complex claims issues and identify process improvements, fostering a collaborative and supportive work culture.

• Oversee the complete claims process ensuring adherence to company policies and industry standards.
• Maintain a focus on customer satisfaction, ensuring prompt and clear communication with policyholders, agents, and stakeholders throughout the claims process.
• Handle complex claims and formulate litigation strategies to secure favorable results.
• Develop and execute strategies to identify and reduce risks, including measures for fraud detection and prevention.
• Guide, support and training the team to maximize performance and productivity.
• Track key performance indicators, such as claims processing time, customer satisfaction levels, and claims loss ratios, implementing corrective actions as necessary to meet departmental objectives.
• Work with other departments to resolve complex claims issues, identify areas for process improvement, and ensure consistency with company-wide goals.
• Stay informed about updates in insurance regulations and industry best practices to maintain compliance.
• Compile and present regular reports to senior management on the performance of the claims department, trends, and emerging risks, offering actionable insights and recommendations.

Requirements:

• Bachelors degree in a relevant field such as Business or Finance.
• Preference for candidates with an advanced degree or professional certifications in insurance.
• At least 5 years of experience in managing property and casualty insurance claims, with a minimum of 2 years in a supervisory or managerial capacity.
• Skills in using insurance claims management software and the Microsoft Office Suite.
• Analytical aptitude with the capability to interpret data, spot trends, and devise improvement strategies.
• Strong leadership and team-building abilities, with the talent to motivate and inspire a diverse team.

Salary: US$135K-US$150k per annum plus benefits.

By joining our clients team, you will not only advance your career but also be part of a forward-thinking organization committed to innovation, excellence, and continuous improvement in IT services.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.