The Agency is recruiting for a Front Desk Associate on behalf of our client.

Client-Facing Impact: Play a key role as the first point of contact, delivering a professional and welcoming experience that shapes client satisfaction.

Dynamic Healthcare Environment: Contribute to both front desk and administrative functions within a fast-paced clinical setting.

Operational Contribution: Support essential processes including scheduling, billing coordination, and insurance-related administration.

• Serve as the primary contact for visitors and clients, assisting with appointments, service inquiries, and account setup.
• Manage communications across phone and email while providing tailored support to client needs.
• Process payments, verify coverage details, and maintain accurate transaction records.
• Support administrative tasks such as referral tracking, benefits verification, and maintaining up-to-date client records.

Requirements: 

• Bachelor’s degree and additional administrative or related tertiary education preferred.
• 3 – 5 years of experience in a medical or healthcare administrative environment.
• Familiarity with electronic medical record systems and digital administrative tools.
• Strong client service orientation with excellent communication, organization, and problem-solving skills.

Salary: US$40,976 – US$46,829 per annum.

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email mary-clare@theagency.ky.