The Agency is recruiting for a Global Head of Service Delivery on behalf of our client. Applications are open to candidates on the island.

Global Impact: Lead IT service delivery across multiple international regions and support a truly global workforce.

Leadership Opportunity: Shape and develop a high-performing team while driving continuous improvement in service operations.

Professional Growth: Work at the forefront of technology and service excellence within a prestigious international firm.

• Lead and develop the global IT support function, ensuring strong team performance and service delivery.
• Drive a culture of continuous improvement, professional growth, and customer-focused operations.
• Oversee service performance, reporting, and alignment with business expectations.
• Collaborate across functions to enhance support offerings and manage escalations effectively.

Requirements: 

• Extensive background in IT support and infrastructure operations, covering both on-premises and cloud environments.
• Strong track record of delivering IT service management within complex, global organisations.
• Solid experience with enterprise platforms and tools, alongside knowledge of industry-standard frameworks and practices.
• Proven leadership experience managing international teams within professional services or similarly demanding environments.

Salary: US$170,000 – US$190,000 per annum.

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email colin@theagency.ky.