The Agency is recruiting for a Head of IT services on behalf of our client.

Impactful Leadership Opportunity: This position allows you to take on a pivotal leadership role. You’ll have a direct influence on the company’s technological resilience, security, and innovation.

Cutting-Edge Technological Environment: Working with both SaaS and cloud-based infrastructure, you’ll be at the forefront of modern technology solutions, helping to advance the organisation’s IT capabilities and keep it competitive in a rapidly evolving industry.

Career Growth and Recognition: This role provides a unique platform for personal and professional growth, offering recognition within the organization and potentially opening doors to higher leadership positions in the future.

• Ensure the smooth functioning and upkeep of both SaaS-based and internal infrastructure.
• Collaborate with Cloud Service Providers, ensuring effective and efficient service delivery.
• Work closely with the teams to address and report on IT and information security risks and provide regular updates to senior management.  
• Protect sensitive information managed by the company’s systems.
• Assist in problem resolution, change processes, and incident response within a Service Management (ITIL) environment.
• Oversee IT escalation processes, addressing urgent alerts that require prompt action.
• Lead the management of vendor relationships, from selection and agreement creation to oversight of outsourced IT services and vendor performance.
• Establish and uphold a comprehensive ICT governance framework, integrating risk and incident management.
• Maintain a current log of ICT assets and actively monitor critical systems to prevent performance issues.
• Head ICT initiatives and guide ICT involvement in new projects.
• Ensure business continuity strategies are aligned with IT systems, focusing on resilience to cyber threats and stability in third-party services.
• Develop, guide, and retain an IT team capable of supporting the bank’s evolving needs through strategic hiring, training, and ongoing development.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related discipline. A Master’s degree is a plus.
• Demonstrated success in a senior tech leadership role with strategic and development expertise.
• Strong leadership abilities, adept at team building and negotiation.
• Budget management experience, efficient resource allocation, and a proactive approach to leveraging emerging technology trends within the organization.

If you’re a tech-savvy leader with a passion for strategic IT management and a commitment to security and innovation, this role offers an exciting opportunity to make a real impact!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky