Client & Case Management

• Work directly with clients to obtain all required documentation and information necessary to prepare immigration applications.
• Serve as a primary point of contact for clients, providing clear guidance on immigration procedures, documentation requirements, and timelines.
• Provide accurate information and assistance to clients regarding applicable legal and procedural requirements.

Application Preparation & Submission

• Prepare high-quality work permit and immigration correspondence, including cover letters and supporting documentation.
• File immigration applications accurately and in accordance with regulatory requirements.
• Respond promptly and effectively to matters arising from submissions, including queries, requests for further information, and follow-ups.

Process Coordination & Quality Control

• Collaborate closely with the Team Manager to facilitate the timely processing of permits and meet monthly filing targets.
• Finalise immigration documents following managerial review, ensuring all corrections and compliance checks are completed.
• Ensure all immigration deadlines are met, proactively managing timelines and escalating risks where necessary.

Systems, Reporting & Administration

• Maintain accurate and up-to-date records within internal databases and case management systems.
• Utilise immigration and case preparation tools efficiently to manage workload and application status.
• Run reports to support permit tracking, workload planning, and compliance monitoring.

Essential Requirements:

• Minimum 5 years’ experience managing immigration processes, ideally within the Cayman Islands.
• Bachelor’s degree required; degree in Human Resource Management or a related discipline preferred.
• Strong working knowledge of Cayman Islands Labour and Immigration laws, with the ability to interpret and apply legislation in practice.

Key Competencies:

• Meticulous attention to detail with a strong commitment to quality and accuracy.
• Excellent time management and organisational skills, with the ability to prioritise tasks based on urgency and importance.
• Strong written and verbal communication skills, particularly in client-facing correspondence.
• Ability to manage high volumes of work while maintaining consistency and compliance.
• Professional judgement, discretion, and confidentiality in handling sensitive client information.