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Permanent. IT Support Engineer

Job Reference: 1007406

The Agency is recruiting for an IT Support Engineer on behalf of our client.

Why Apply for the role

Opportunity for Growth: Join a company that values professional development, offering opportunities to expand your skills and gain certifications in cutting-edge technologies.

Diverse Experience: Work with a variety of clients and vendors, gaining hands-on experience across multiple IT domains like cloud solutions, virtualization, networking, and more.

Collaborative Environment: Be part of a supportive, team-oriented culture where you can learn from experienced colleagues and contribute to exciting projects.

Responsibilities
  • Oversee IT service requests, providing support to customers remotely and on-site.
  • Serve as a technical escalation point for complex issues within the support team.
  • Participate in client onboarding, discovery sessions, and the implementation of services and projects.
  • Maintain and update technical documentation, while also delivering training and knowledge sharing to staff and clients.
  • Ensure a high standard of service quality and maintain strong customer satisfaction.
  • Keep certifications and technical skills up to date with industry best practices.
  • Collaborate with the sales team to identify potential opportunities and assist in sales efforts when necessary.
  • Efficiently log and manage time spent on tasks within the service desk system.
Requirements
  • At least 2 years of experience in a technical support, managed services, or professional services role.
  • Familiarity with deploying and supporting solutions from key vendors like Microsoft, VMware, HPE, Veeam, Cisco, or Fortinet.
  • Industry certifications are a strong advantage.

  

Salary: CI$40K – CI$60K per annum.

Join our client and be part of a company where your expertise is valued, and your career growth is a priority.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky

Apply for this role

colin smith

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

APPLY NOW

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