The Agency is recruiting for an IT Support Technician on behalf of our client.

Hands-On Technical Exposure: Work across a broad range of IT systems, including networks, servers, and various telecommunications infrastructure.

Client Interaction: Build strong communication and service skills by supporting users at all organisational levels.

Skill Development: Strengthen your technical abilities through diverse responsibilities from remote support to on-call troubleshooting.

• Prioritise and respond to technical support tickets promptly, providing users with regular status updates.
• Maintain detailed documentation of troubleshooting steps, including screenshots and correspondence.
• Mentor and support junior team members with technical guidance and best practices.
• Repair and maintain the organisation’s IT networks, wireless LAN, and telecommunications infrastructure.
• Collaborate with end users and local technical teams across all levels to resolve technical issues efficiently.  

• Bachelor’s degree in Information Technology or a related field.
• Minimum of 3 years of experience in a similar IT support or networking role.
• Certifications such as CISCO, Network , and A are desirable.
• Solid understanding of LAN, WAN, WAP, Cloud technologies, and IP protocols.
• Proficient in Microsoft Office Suite with working knowledge of iManage.
• Strong customer service skills, with the ability to perform well under pressure and maintain organizational efficiency.

Salary: CI$44,000 – CI$50,000 per annum. 

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.