The Agency is recruiting for an Operations & Guest Services Coordinator on behalf of our client.

Career Development: Build your expertise through cross-training in guest services, operations, financial administration, and leadership.

Diverse Responsibilities: Take on a varied role that combines guest-facing service with operational coordination and administration.

Resort Environment: Join a well-established beachfront resort and contribute to delivering outstanding guest experiences.

• Deliver exceptional guest service, including check-ins, check-outs, reservations, and concierge support.
• Coordinate daily resort operations, vendor activities, and operational projects.
• Assist with financial administration, reporting, budgeting, and management documentation.
• Support continuous improvement initiatives, operational planning, and administrative processes.

• At least 5 years’ experience in hospitality, resort, hotel, condominium, or property operations.
• Strong customer service, organisational, problem-solving, and communication skills.
• Proficiency in Microsoft Office, particularly Excel and Word, with administration or project coordination experience.
• Ability to manage both guest service and operational responsibilities in a fast-paced environment.

Salary: US$50,000 – US$65,000 per annum.

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email mary-clare@theagency.ky.