The Agency is recruiting for an Operations Support Manager on behalf of our client.

• Manage the administration of the pensions, ensuring precision and adherence to regulations.
• Monitor and assess trends in processing times, accuracy, and customer satisfaction.
• Promote knowledge sharing and cross-training to enhance team skills.
• Oversee the preparation and submission of reports to regulatory bodies.
• Ensure compliance with service level agreements and performance benchmarks.
• Act as the senior authority on technical issues and unique cases.
• Supervise, train, assist, and mentor junior administrators.
• Develop the administrative team, establish and monitor goals, and perform performance assessments.
• Participate in training sessions, identify areas for improvement and communicate findings.
• Assist with the external audit process. 

Requirements:

• Bachelor’s Degree in Finance, Accounting or equivalent.
• At least 4 years of experience in a relevant field such as finance.
• Experience in managing teams.
• Proficiency with Microsoft Office Suite, including MS Excel.
• Knowledge of anti-money laundering regulations.
• Strong organizational and analytical skills.

 

Salary: US$65K-US$80Kper annum

If you are ready to make a significant impact and grow with a company that champions innovation and professional development, apply today!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky