The Agency is recruiting for a Service Delivery Manager on behalf of our client.

Professional Growth: Take advantage of opportunities to work with the latest technologies, expand your technical expertise, and build on your leadership and project management skills.

Challenging Projects: Tackle critical incidents, optimize service strategies, and take ownership of key initiatives that drive continuous improvement.

Collaborative Environment: Work closely with cross-functional teams and stakeholders, gaining exposure to diverse aspects of the business.

• Ensure efficient service operations and implement improvements as needed.
• Oversee systems and processes to guarantee top-tier service delivery.
• Manage critical incidents, collaborate with teams for resolution, and handle stakeholder communication post-incident.
• Deepen understanding of projects to improve service delivery outcomes.
• Review and optimize internal and external processes for better service efficiency.
• Work closely with teams to identify potential opportunities and offer support.
• Conduct regular evaluations of service performance and quality.
• Collaborate with various departments to enhance customer satisfaction.
• Provide additional support in line with management needs.

Requirements

• At least 3 years of experience in IT Services or a related field.
• Certifications in Project Management, ITIL, Cyber Security, Networking and Microsoft O365 / Azure / Windows Server.
• Background in Managed Services, Professional Services, or Helpdesk operations.
• Experience in presales consulting and customer engagement.
• Strong project management skills.
• Technical knowledge in areas such as HPE, Microsoft technologies, Cloud, Networking, and IT Security.

Salary: CI$60k to CI$80k per annum.

If you’re ready to take on a role where your expertise will drive service excellence, apply now!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky