The Agency is recruiting for a Service Desk Analyst on behalf of our client.

Broad Technical Exposure: Work with a wide range of technologies across cloud, infrastructure, security, and end-user support.

Career Growth Potential: Gain hands-on experience in an environment with access to continuous learning and certification support.

Client Diversity: Support clients across the region, building strong problem-solving and communication skills in varied settings.

• Act as the primary technical point of contact for customer queries submitted through the ticketing system.
• Support user onboarding and offboarding processes, ensuring systems are updated accordingly.
• Maintain accurate and up-to-date records across ticketing and documentation platforms.
• Identify and escalate process issues, offering suggestions for improvement in line with internal escalation procedures.
• Monitor inventory of supplies and equipment, placing orders as needed.

• Minimum of 1 year of professional experience in a similar IT support role.
• Solid understanding of Windows OS, Microsoft 365, and basic networking principles.
• Familiarity with cloud services such as Azure, as well as endpoint security, MDM, or backup solutions.
• Experience with ticketing systems like Zendesk or similar.
• Professional demeanour with strong customer service skills and the ability to build and maintain client rapport.
• Excellent problem-solving abilities and capable of managing multiple tasks efficiently.
• Only Caymanian candidates will be considered for this position.

Salary: US$40, 000 – US$60,000 per annum. 

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.