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Software Support Analyst

Job Reference: 989554

The Agency is recruiting for a Software Support Analyst on behalf of a client. The post holder will be an integral part of delivering unparalleled support and innovation across multiple software platforms.

Why apply for the role:

Career Growth and Development: Our clients environment is focused on fostering growth and development. You’ll have access to ongoing training and opportunities for advancement within the company.

Cutting-Edge Technologies: You’ll be working with some of the latest technologies in the industry, including Microsoft Dynamics GP, Business Central, CRM, as well as PowerBI and Azure. This exposure will help you stay at the forefront of technological advancements.

Collaborative Team: You’ll be part of a collaborative team that is committed to excellence. You’ll have the support of colleagues as you work together to solve complex problems and deliver outstanding services to clients.

Responsibilities:
  • Generate comprehensive documentation, encompassing diagrams of application setups.
  • Maintain records, issue resolution, and oversight of client applications.
  • Offer support for client application inquiries, collaborating with clients and suppliers for issue resolution.
  • Work closely with the department team on the conceptualization, blueprinting, advancement, deployment, and testing of new applications or improvements to existing ones.
  • Support the team in planning and implementing updates and service packs for client/server software.
  • Uphold support for vital applications such as Workplace, PMWeb, Prophix, and ARC GIS, along with various other software platforms.
  • Assist in onboarding and instructing end users on all modified and new systems.
  • Maintain seamless communication channels with the Manager to ensure cohesive operations.

Requirements:

  • Bachelor’s degree in IT, Business or in  relevant  field with a minimum of 7 years of experience.
  • Proven experience implementing Dynamics ERP solutions.
  • Proficiency  in managing Microsoft Dynamics GP, Business Central, CRM, Houdini, Sage, Counterpoint, and ESRI ArcGIS.
  • Technical knowledge & experience in Microsoft Azure, Citrix, Windows, Active Directory, DNS, MS SQL, PowerBI, and Power Automate.
  • Experience with POS systems, SharePoint Online, and related components is a plus.
  • Strong problem-solving skills with attention to detail.

  

Salary: US$79K – US$104K plus benefits.

This role offers the perfect blend of challenging work, career growth opportunities, and a supportive environment. If you’re passionate about technology and enjoy solving complex problems, this is the role for you. Apply now and take the next step in your career journey with our client.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky

Apply for this role

colin smith

Colin Smith
Senior Recruiter

colin@theagency.ky
+1 345 743 1769

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