Exciting opportunity for a Technical Support Specialist to join our clients growing team.

This is a client-facing role where you will provide a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.

Professional Development: This role offers comprehensive training and support to become an enterprise-class engineer in Microsoft and HPE enterprise products. It’s an opportunity to enhance your skills and advance your career in a dynamic and growing industry.

Customer-Focused Environment: This role allows you to directly interact with clients, manage IT service requests, and ensure high levels of customer satisfaction. You’ll play a crucial role in supporting clients’ IT needs and contributing to their success.

Opportunity for Growth: With our clients  commitment to continued investment in training and development, you’ll have opportunities to grow both personally and professionally. Whether it’s through obtaining certifications or gaining hands-on experience, you’ll be supported in reaching your full potential.

• Handle customer IT service inquiries and offer assistance both onsite and remotely.
• Act as a primary technical escalation contact for the Helpdesk team.
• Support client discovery visits, facilitate new client onboarding, and contribute to project and service rollouts.
• Maintain documentation and deliver technical training and knowledge sharing to both internal staff and clients.
• Ensure top-tier customer satisfaction and maintain quality standards across all operations.
• Collaborate closely with the sales team to pinpoint and capitalize on sales prospects.
• Effectively manage time and maintain precise activity logs within the Service Desk system.
• Undertake additional engineering support responsibilities as delegated by management.

Requirements:

• A minimum of 3 years of experience in professional services role or equivalent.
• Familiarity with managing tickets, prioritizing tasks, and escalating issues within a Service or Helpdesk setting.
• Proficiency in handling solutions and collaborating with vendors like Microsoft Cloud, HPE Servers/Storage, VMware Virtualization, Veeam Backup/DR, or Cisco/Aruba/Fortinet Networking.
• Possession of relevant professional vendor certifications is an added advantage.

  Salary: US$48,780 – US$73,170 plus benefits.

Applying for this role presents an exciting opportunity to join a leading IT solutions provider, grow your skills, make a meaningful impact, and advance your career in a supportive and customer-focused environment. Apply now!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email colin@theagency.ky.