Technical Support Specialist

Job Reference: 984970

Exciting opportunity for a Technical Support Specialist to join our clients growing team.
This is a client-facing role where you will provide a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.

Why apply for the role:

Professional Development: This role offers comprehensive training and support to become an enterprise-class engineer in Microsoft and HPE enterprise products. It’s an opportunity to enhance your skills and advance your career in a dynamic and growing industry.

Customer-Focused Environment: This role allows you to directly interact with clients, manage IT service requests, and ensure high levels of customer satisfaction. You’ll play a crucial role in supporting clients’ IT needs and contributing to their success.

Opportunity for Growth: With our clients  commitment to continued investment in training and development, you’ll have opportunities to grow both personally and professionally. Whether it’s through obtaining certifications or gaining hands-on experience, you’ll be supported in reaching your full potential.

  • Handle customer IT service inquiries and offer assistance both onsite and remotely.
  • Act as a primary technical escalation contact for the Helpdesk team.
  • Support client discovery visits, facilitate new client onboarding, and contribute to project and service rollouts.
  • Maintain documentation and deliver technical training and knowledge sharing to both internal staff and clients.
  • Ensure top-tier customer satisfaction and maintain quality standards across all operations.
  • Collaborate closely with the sales team to pinpoint and capitalize on sales prospects.
  • Effectively manage time and maintain precise activity logs within the Service Desk system.
  • Undertake additional engineering support responsibilities as delegated by management.


  • A minimum of 3 years of experience in professional services role or equivalent.
  • Familiarity with managing tickets, prioritizing tasks, and escalating issues within a Service or Helpdesk setting.
  • Proficiency in handling solutions and collaborating with vendors like Microsoft Cloud, HPE Servers/Storage, VMware Virtualization, Veeam Backup/DR, or Cisco/Aruba/Fortinet Networking.
  • Possession of relevant professional vendor certifications is an added advantage.

  Salary: US$48,780 – US$73,170 plus benefits.

Applying for this role presents an exciting opportunity to join a leading IT solutions provider, grow your skills, make a meaningful impact, and advance your career in a supportive and customer-focused environment. Apply now!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email

Apply for this role

colin smith

Colin Smith
Senior Recruiter
+1 345 743 1769


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