Privacy Policy

Who we are

At The Agency, we are committed to maintaining the trust and confidence of the visitors to our web site and applicants for jobs via our company. In particular, we want you to know that The Agency is not in the business of selling, renting or trading data with other companies and businesses for marketing purposes. In this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. Please note we adhere to the applicable regulations including the Data Protection Law 2017 (“DPL”). Nothing in this Privacy Policy creates a new relationship between you and us, or alters any previous relationship.

Who is handling your personal data?

If you have applied for a position via our website, your resume will be handled by a member of our team at The Agency, Fort 51, 51 Fort Street, George Town, Cayman Islands, PO Box 712, KY1-1107.

What types of personal data does The Agency collect?

The specific type of data we collect will vary depending on a number of factors such as the method of contact that you used to get in touch or the purpose of your contact with us. For instance, if you contacted us via our Contact form on the website you would be providing us with your name, contact number and email. Whereas is you apply to a job on our Job Search page you would submit your resume which may contain other personal data such as your name, personal email, home address, immigration status, and job title, skills, experience, qualifications and employment history. Other types of personal information we may collect in connection with the recruitment process include:

Technical assessment results – In order to assess your suitability for certain roles on behalf of a client we might store test results relating to aptitude/psychometrics;

Video interviews – In some circumstances as part of the recruitment process you might be required to provide a video interview submission;

Criminal background – As part of our obligation to our clients, we have to provide confirmation that we have proof that job applicants have a clean criminal background. Therefore we hold copies of police clearance certificates and routinely check the Cayman Islands Court Listings public records to meet our obligations;

Immigration status – We hold data relating to your immigration status to ensure that you are legally allowed to work in the Cayman Islands under the applicable regulations. This might include copies of your Caymanian Status documents, acknowledgement stamp, birth certificate, voters card, Permanent Residency certificate or work permit approval letter, dependent stamp, visitors stamp;

Qualifications – We may hold on file copies of your education transcripts, certificates or professional designations in order to adhere to our contractual obligations to our clients regarding your suitability for a position;

Photo identification – Such as a copy of the photo page of your passport;

Information on your personal circumstances such as current and desired salary expectations, bonus and benefit information, desired position, reasons for leaving previous places of employment and reason for seeking a new position, dependents information for health insurance purposes, any adjustments that need to be made for interviews or starting a new position, notice period and availability to interview and start a new position;

Bank account details – These are only collected if you are offered and accept employment within the Temporary Support Team at The Agency;

Emergency contact information and hurricane emergency contact information – This information is only collected if you are offered employment within our Temporary Support team

Website Cookies – Our websites use cookies to collect information. This includes information about browsing behaviour by people who access our websites in order to customize your browsing experience. This includes information about pages viewed and the customer journey around our websites;

Google Analytics – When you visit www.theagency.ky we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing Lists – As part of the registration process, we collect personal information such as your name, contact number and email address. We use that information for a couple of reasons: to tell you about the things you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent or trade email lists with other organisations and businesses.

Does The Agency provide your personal data to any third parties?

We only collect personal data for the purposes it is requested for, meaning we will never share your data with any third party without your prior consent. There are a number of instances where we will need to provide your personal data out of necessity as part of the recruitment process. For example, we need to collect your personal data as part of our background checking process, to register you as a candidate with The Agency and we store this data securely in order to represent you as a candidate. Upon securing a position with one of our clients, this due diligence is provided to the company that you have accepted a position with. Another reason is for operational and administrative purposes such as collecting your bank account details to provide to our Accountant to pay your wages when you are employed by The Agency. Finally, where we have a legal/regulatory obligation to provide your personal data, we will provide it to a third party. For example, we are obligated to have you complete a form with your personal data to provide to our health insurance provider and pension provider when employed by us.

Does The Agency share my personal data with anyone outside of the Cayman Islands?

No, the limited third parties that we deal with are only based in the Cayman Islands. If this changed, we would notify you.

What happens if there is a data breach?

In accordance with the DPL, we will take action promptly to mitigate the consequences of any breach and take the necessary steps to get to the cause of it. You would be notified in accordance with the law and we would initiate all the necessary steps in accordance with the governing laws and regulations.

How do you access your personal information?

You are entitled to view, amend, or delete the personal information that we hold at anytime. Email your request to hello@theagency.ky and we will provide you with a Subject Access Request Form to complete. In return, you will be provided with all of the personal data you have requested. The request will be responded to in a timely manner. Should you wish to submit a complaint please email us or you can email the Ombudsman Office, Cayman https://ombudsman.ky.

Changes to this Privacy Notice

We will review this policy annually, it was last updated in October 2019.