The Agency is recruiting for an IT Support Engineer on behalf of our client.

Opportunity for Growth: Join a company that values professional development, offering opportunities to expand your skills and gain certifications in cutting-edge technologies.

Diverse Experience: Work with a variety of clients and vendors, gaining hands-on experience across multiple IT domains like cloud solutions, virtualization, networking, and more.

Collaborative Environment: Be part of a supportive, team-oriented culture where you can learn from experienced colleagues and contribute to exciting projects.

• Oversee IT service requests, providing support to customers remotely and on-site.
• Serve as a technical escalation point for complex issues within the support team.
• Participate in client onboarding, discovery sessions, and the implementation of services and projects.
• Maintain and update technical documentation, while also delivering training and knowledge sharing to staff and clients.
• Ensure a high standard of service quality and maintain strong customer satisfaction.
• Keep certifications and technical skills up to date with industry best practices.
• Collaborate with the sales team to identify potential opportunities and assist in sales efforts when necessary.
• Efficiently log and manage time spent on tasks within the service desk system.

• At least 2 years of experience in a technical support, managed services, or professional services role.
• Familiarity with deploying and supporting solutions from key vendors like Microsoft, VMware, HPE, Veeam, Cisco, or Fortinet.
• Industry certifications are a strong advantage.

  

Salary: CI$40K – CI$60K per annum.

Join our client and be part of a company where your expertise is valued, and your career growth is a priority.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky