The Agency is recruiting for an Account Representative on behalf of our client. This is a 6-month contract with the potential to extend. July 1st start. 

• Collect and reconcile all outstanding premiums and obtain up-to-date payment details, including card information, from clients in a timely and professional manner.
• Greet clients courteously in person, over the phone, or via email, and respond promptly to all inquiries or service requests to ensure a high level of customer satisfaction.
• Maintain accurate records of client interactions, payments, and account updates in internal databases and systems.
• Support the sales and service team by identifying upselling or cross-selling opportunities during client interactions.
• Perform other ad hoc tasks as needed.

Requirements:

• Proficient in Microsoft Office Suite, with advanced skills in Excel.
• Solid grasp of basic arithmetic and numerical accuracy.
• Highly organized with the ability to manage tasks effectively under pressure.
• Excellent verbal and written communication skills, with a strong focus on customer interaction.

Salary: US$15 – US$20 per hour DOE.

If this opportunity fits your skills and interests, we’d love to hear from you. Please go ahead and apply!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Taylor@theagency.ky