The Agency is recruiting for an IT Support Analyst on behalf of a client.

Professional Growth: Join a dynamic team that values continuous learning and professional development. You will have ample opportunities to advance your skills and career through ongoing training and certifications.

Diverse Experience: Work with cutting-edge technology and provide IT support across multiple jurisdictions, enhancing your experience and expertise in various IT environments.

Collaborative Environment: Be part of a supportive and collaborative team where your contributions are valued. Engage with colleagues who are dedicated to excellence and innovation.

• Assist to resolve hardware and software issues both locally and remotely.
• Provide daily technical support, handle service inquiries and escalate complex issues.
• Facilitate and support the setup of presentations, video, and telephone conferencing.
• Inform the Manager of ongoing technical issues and training-related support cases.
• Create and maintain training materials, document processes, and develop FAQ resources.
• Suggest improvements to enhance IT performance and prevent future issues.
• Monitor IT asset utilization and notify the Manager of hardware inventory needs.
• Collaborate with the broader support team to handle outstanding issues and manage user expectations.
• Consistently deliver high-quality customer service, aiming to exceed client and business standards.

Requirements:

• Bachelors degree in IT or a related field.
• At least 3 years of experience in a similar position.
• Expertise in Microsoft Office 365 and Windows 10/11 operating systems.
• Knowledge of PCs and mobile devices; experience with servers and networks is a plus.
• Demonstrated involvement in IT projects or continuous personal IT education.
• Ability to provide superior customer service in a Service Desk setting.

Salary: US$60K- US$90K Per annum.

By joining our clients team, you will not only advance your career but also be part of a forward-thinking organization committed to innovation, excellence, and continuous improvement in IT services.

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.