The Agency is recruiting for a Technology Support Associate on behalf of our client. 

Supportive Role: Gain exposure to a wide variety of technical support functions, building a solid understanding of both common and specialized technical issues.

Team Collaboration: Work closely with the technical support team, gaining valuable insights from colleagues while contributing to the overall success of the team’s efforts.

Growth Opportunities: You will be encouraged to take initiative by actively challenging and expanding your knowledge through continuous learning.

• Diagnose and troubleshoot technical issues within the department.
• Provide technical support across business functions, offering solutions and guidance for future issue resolution.
• Participate regularly in professional development initiatives and workshops to stay updated on emerging technologies.
• Effectively communicate issues to staff and escalate to senior team members when necessary, clearly outlining the problem.
• Document and track system issues and improvements to maintain an up-to-date knowledge base for the team.

Requirements

• Associate’s degree in Information Technology or a related field.
• Minimum of one year of professional experience in a technical support or related role.
• Proficient in Microsoft Office Suite and familiar with various telecommunication technologies.
• Strong verbal and written communication skills, with a focus on clear documentation of logs and ticket updates.
• Excellent time management skills, with the ability to adapt to shifting priorities and communicate effectively with clients.
• Only Caymanian candidates will be considered for this role.

Salary: Up to US$54,000 – US$60,000 per annum.

If you’re ready to take the next step in your technical career, we want to hear from you!

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky