The Agency is seeking an IT Systems Manager to oversee the evolution, implementation and management of a client’s IT structure, team, and resources. The role involves ensuring all staff have access to and can effectively use technology to support their work.

Responsibilities:

• Leading the strategic development of IT within the organisation.
• Maintaining the companies IT network infrastructure, including switches, routing, firewalls, web filtering and WiFi.
• Installing new and rebuilding existing servers, configuring hardware, peripherals, services, directories, storage, etc.
• Managing a wide range of IT software and hardware .
• Performing daily system monitoring and backup operations.
• Applying patches and upgrades regularly and upgrading administrative tools and utilities.
• Troubleshooting and fault fixing.
• Developing and managing the annual IT budget, as well as a 3 to 5-year rolling IT budget for hardware and software.
• Managing and controlling the asset register of all IT equipment.
• Developing and maintaining technology policies, procedural manuals, and checklists.
• Liaising where necessary, with external service providers and managing service contracts.
• Managing in-house fault ticketing system.
• Supervising IT Technicians.

Requirements:

• Degree in Information Technology or Computer Science.
• Minimum of 4 to 5 years’ experience as an IT Systems Manager.
• Strong leadership skills.
• Experience in developing and delivering in-house IT training.
• Troubleshooting skills for hardware and software.
• Experience with SIMS, Microsoft server 2019 environments, including SQL Servers, Active Directory, File/Print Servers.
• Understanding of and experience with Hyper-V Server Virtualization Clusters with Dell or HP Storage SAN.
• Knowledgeable in Joomla and WordPress website design and maintenance.
• Experience with Azure Virtual Machines Infrastructure.
• Experience with managing Office 365 environments, including Exchange, MS Teams, SharePoint, OneDrive, and User Management.
• Experience utilizing Microsoft Endpoint Manager.
• Experience with image management in a diverse hardware and software environment.
• Background in designing backup and disaster recovery plans utilizing Veeam.
• Experience with CISCO network switches and firewall configurations.
• Ability to work independently and efficiently to manage multiple priorities.
• Excellent organizational and interpersonal skills.

Essential Qualification Requirements:

• Office 365 – Microsoft 365 Certified: Enterprise Administrator Expert.
• Microsoft Servers – (MCSE) Microsoft Certificate Server Engineer.
• CISCO – Cisco Certified Network Associate (CCNA) Certification.

Desirable Qualification Requirements:

• Teams – Microsoft 365 Certified: Teams Administrator Associate.
• Endpoint Manager – Exam MD-101: Managing Modern Desktops.

Salary range: US$75k-US$100k per annum.

If this sounds like a good match for you and you would like to learn more, we would welcome your application. Go ahead and apply. 

We believe in inclusive workplaces and we are happy to consider any reasonable adjustments that candidates may require during the recruitment process; you will be asked if you require any during the application process. If you’d like to request additional options, please email Colin@theagency.ky.